Política de reembolso
Refund & Return Policy
Last updated: August 2026
At Cosmora, we want you to be satisfied with your purchase. We offer a 30-Day Money-Back Guarantee, subject to the conditions below.
This policy provides the process for returns, refunds, damaged items, and order issues. Nothing in this policy limits any mandatory consumer rights that may apply under applicable law.
1. 30-Day Money-Back Guarantee
You may request a return within 30 days from the date your order is delivered.
To start a return, contact us at cosmoralights.info@gmail.com or through our Contact Us page and include your order number.
Returns sent without prior authorization may not be accepted.
After reviewing your request, we will provide return instructions and, where a physical return is required, the appropriate return address.
2. Return Eligibility
Reasonable opening, inspection, and testing of the product are permitted.
To remain eligible for a return, the product should:
- include all components and accessories originally supplied;
- not show damage caused by misuse, negligence, modification, improper handling, or accidental damage;
- not be materially altered beyond what is reasonably necessary to inspect and test the product.
Original packaging is preferred but is not mandatory unless reasonably required to protect the product during return shipping.
We reserve the right, where permitted by applicable law, to refuse or reduce a refund if the item has been damaged, materially altered, returned incomplete, or handled beyond what is reasonably necessary to evaluate it.
3. Change-of-Mind Returns
For returns based on personal preference, change of mind, or circumstances unrelated to a defect or fulfillment error:
- the customer is responsible for return shipping costs;
- return shipping costs are non-refundable;
- we strongly recommend using a tracked shipping method.
Cosmora is not responsible for return parcels that are lost before reaching the authorized return destination.
4. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
We may request:
- photographs or video of the product;
- photographs of the packaging;
- the shipping label;
- your order number;
- additional information reasonably required to assess the issue.
After reviewing the claim, Cosmora may provide an appropriate remedy such as a replacement, full or partial refund, or an authorized return, subject to applicable consumer law.
Where the problem resulted from our fulfillment process or a confirmed product defect, Cosmora will cover any return shipping costs that we require you to incur.
For low-value items or cases where returning the product would be impractical, we may choose to issue a refund or replacement without requiring the item to be returned.
5. Return Authorization
Do not send products to the address printed on the original shipping parcel or directly to a supplier.
Our fulfillment network may use different warehouses and return locations depending on the order and destination.
Contact us before returning an item. The return address will be provided after authorization.
Items returned to an unauthorized address may be delayed, rejected, or become ineligible for reimbursement of associated shipping costs.
6. Inspection and Refund Approval
When a return is required, we will inspect the returned product after it arrives.
We will notify you whether the refund has been approved.
Once approved, Cosmora will normally process the refund within 5 business days to the original payment method.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account. These processing times are outside Cosmora's control.
7. Exchanges and Replacements
We do not guarantee direct exchanges for change-of-mind purchases.
Where appropriate, you may return an eligible item and place a new order.
For damaged, defective, or incorrect products, Cosmora may offer a replacement instead of requiring a new purchase.
8. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible, ideally within 12 hours after placing it.
Cancellation is only guaranteed before fulfillment has begun.
Once an order has entered processing, been fulfilled, or been handed to the carrier, we may be unable to cancel or modify it. In that case, the normal return process applies after delivery.
9. Refused and Unauthorized Returns
Refusing delivery, failing to collect a parcel, or sending an item back without authorization does not automatically qualify as an approved return.
Where permitted by applicable law, costs incurred because of an unauthorized return, refused delivery, incorrect address, or unclaimed package may be deducted from any refund otherwise due.
10. EU / EEA Right of Withdrawal
Where applicable, consumers in the European Union or European Economic Area may have a statutory right to withdraw from an online purchase within 14 days after receiving the goods without providing a reason.
Where the return is not caused by a defective or incorrect product, the customer may be responsible for the direct cost of returning the goods, as permitted by applicable law.
Consumers may only be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
Any mandatory statutory withdrawal rights apply independently of Cosmora's voluntary 30-Day Money-Back Guarantee.
11. Policy Abuse and Fraud
Cosmora reserves the right to review and, where permitted by applicable law, reject claims involving reasonable evidence of:
- fraudulent activity;
- falsified evidence;
- repeated or abusive refund requests;
- deliberate damage;
- misuse of the return process.
This provision does not limit legitimate consumer rights or valid claims.
12. Contact
Cosmora
Email: cosmoralights.info@gmail.com or contact us through our Contact Us page.