Shipping policy
Shipping Policy
Last updated: October 2026
Cosmora offers Free Standard Shipping on all orders to destinations available at checkout.
This policy explains our estimated delivery times, tracking, address responsibilities, and how shipping issues are handled.
1. Order Processing
Processing time is already included in the delivery estimates below — there is no separate processing period.
Orders placed during holidays, promotional periods, or unusually high-volume periods may take longer.
Once an order has entered fulfillment, we may be unable to modify or cancel it.
2. Free Shipping
Cosmora provides Free Standard Shipping on all orders to countries and regions available for delivery at checkout.
There is no minimum order value required for Cosmora customers.
If a destination cannot currently be serviced, checkout will not allow shipping to that location.
3. Estimated Delivery Times
Delivery estimates are counted from the day your order is placed. Most orders arrive within 7–14 days, and some arrive sooner.
Regional exceptions: deliveries to remote or island destinations, such as the Canary Islands, may take up to 21 days. Deliveries to Greece usually arrive within the standard range, but in rare cases can take up to 20 days.
Delivery times are estimates rather than guaranteed delivery dates.
Actual transit time may occasionally be affected by factors outside Cosmora's reasonable control, including carrier delays, customs processing, local postal operations, weather conditions, public holidays, peak shopping periods, transportation disruptions, or incorrect or incomplete delivery information.
4. Tracking Information
Where tracking is available, tracking information will be provided after the order has been dispatched.
Tracking systems may require some time after shipment before the first carrier update becomes visible.
A temporary lack of tracking updates does not necessarily mean that a parcel has stopped moving or has been lost.
Customers should allow the carrier reasonable time to update tracking information before contacting support.
5. Multiple Packages
In some cases, products or components from the same order may be shipped separately depending on fulfillment availability, warehouse location, or carrier routing.
This may result in multiple tracking numbers, packages arriving on different dates, or separate carrier notifications.
A partially delivered order does not necessarily mean that any remaining items are missing.
6. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing an order.
If you notice an error, contact us as soon as possible.
We will make reasonable efforts to update the address before fulfillment begins, but address changes cannot be guaranteed after an order has entered processing or shipment.
Cosmora is not responsible for delivery failures, delays, or losses resulting from incorrect, incomplete, or outdated address information supplied by the customer.
Where permitted by applicable law, additional shipping or reshipment costs resulting from an incorrect address may be charged to the customer.
7. Customs, Duties, and Import Charges
Shipping is free, and Cosmora covers any applicable taxes, customs duties, and import fees, so you only pay the price shown at checkout.
If a carrier ever asks you to pay an import charge on delivery, contact us with the receipt and we'll reimburse it.
Customs clearance can occasionally cause delays that are outside our direct control.
8. Delayed Shipments
A shipment is not considered lost solely because it has exceeded the estimated delivery window.
If your tracking has not updated for an extended period or your parcel is significantly delayed, contact us and we may request the carrier or fulfillment partner to investigate.
Where appropriate, we may ask the customer to allow a reasonable investigation period before a replacement or refund decision is made.
9. Packages Lost in Transit
If a carrier cannot confirm successful delivery and a parcel is reasonably determined to have been lost in transit, Cosmora will review the case after the relevant carrier or fulfillment investigation.
Depending on the circumstances, an appropriate resolution may include a replacement shipment or a refund.
We may request order information, tracking details, confirmation of the shipping address, or other reasonable information before resolving the claim.
10. Delivered but Missing / Stolen Packages
Cosmora is not responsible for packages that are lost or stolen after confirmed delivery.
If tracking information shows that an order was successfully delivered to the address provided at checkout but you cannot locate it, please first check with household members, neighbors, designated safe delivery locations, the carrier or local delivery office, and verify the delivery information shown in tracking.
If you believe the package was stolen after confirmed delivery, you may also need to contact the carrier or local authorities.
A carrier's confirmed delivery record may be considered evidence that the order was successfully delivered.
This does not limit any mandatory rights that may apply under applicable law.
11. Refused or Unclaimed Packages
Refusing a shipment, failing to collect a package, or allowing a shipment to be returned because it was unclaimed does not automatically qualify as an approved return.
Customers should contact Cosmora before intentionally refusing delivery.
Where permitted by applicable law, additional costs caused by refused delivery, failure to collect a parcel, incorrect shipping details, reshipment, or return-to-sender handling may be deducted from a refund or charged before reshipment.
12. Carrier and Fulfillment Partners
Cosmora may use third-party fulfillment partners, postal networks, and courier companies to deliver orders.
The carrier used may vary depending on destination, warehouse availability, parcel size, local delivery network, and operational requirements.
We cannot guarantee that a specific carrier will be used for any particular order.
13. Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible, ideally within 12 hours of placing the order.
Changes are only guaranteed before fulfillment begins.
Once a shipment has been processed or dispatched, we may be unable to cancel the order, change the shipping address, or redirect the parcel.
In such cases, our normal Refund & Return Policy applies after delivery.
14. Contact
For questions about your shipment, contact:
Cosmora
Email: hello@getcosmora.com or contact us through our Contact Us page.